Direct support
Email the TradeInvoice team
Tell us what happened and include your device, app version and any error message you saw. We aim to reply within two Australian business days.
Email supportHow can we help?
Get help with your account, invoices, billing, privacy or technical issues.
Account & privacy
Delete your account and data
You can request deletion in the app under Settings. If you no longer have access to the app, email us from the address registered to your TradeInvoice account and we will verify ownership before processing the request.
Before contacting us
Helpful details to include
- The email address used for your TradeInvoice account
- Your device model and operating system
- Your TradeInvoice version from Settings → About TradeInvoice
- A short description of what you expected and what happened
- A screenshot, provided it contains no sensitive customer information
Useful links
Policies and account tools
Common questions
Quick answers
How do I reset my password?
Select “Forgot password?” on the sign-in screen and follow the link sent to your registered email address.
How do I delete my account if I cannot open the app?
Email [email protected] from your registered account email. We will verify ownership and explain what will be deleted and any records that must legally be retained.
Where is my information stored?
TradeInvoice uses secure cloud services for account, synchronisation and email-delivery records. Some operational information may also be stored locally on your device. See our Privacy Policy for more detail.
What should I do if an invoice email does not arrive?
Check the invoice sending history in the app, confirm the recipient address, and ask the recipient to check spam or junk folders. If the problem continues, contact support with the invoice date and delivery status, but do not include sensitive invoice contents.
Can support change or prepare invoices for me?
We can help with technical issues and explain how features work, but you remain responsible for the accuracy, tax treatment and legal compliance of your invoices.
How quickly will support respond?
We aim to respond within two Australian business days. Complex account, privacy or billing matters may require additional verification and investigation.